ZBest Worldwide

4.7 (930 reviews)


4.6

57 reviews
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5

Carla Lucente

Our group had a great experience with ZBest! Kathy was amazing at arranging our last-minute trip. When there was a problem with our bus, they called and immediately sent a replacement. They were very communicative, professional, and I would definitely recommend ZBest and will use them again!


Angie Haney

Angie, I apologize even though I had been out sick I regret not being able reply to your quote. I am truly sorry. Zbest Sheeze Kathy I understand we all get sick but you gotta have some kind of replacement to respond to a paying customer. Maybe your company is doing AWSOME and one potential customer doesn’t make a difference you shouldn’t respond a couple days later and decline their request . Just saying bad business practice. Hopefully next time you can consider just responding sorry we can’t get back to you I am out sick one of my associates will contact you. Just saying. Best wishes hope you are recovering.


Jen Burns

Great customer service! Drivers are always professional and courteous! Highly recommend!


3.0

15 reviews
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7

John W.

This is the 4th time we have used ZBest to take a group of customers to the Preakness and they always do a super job. Our driver this year, Dwayne, was very professional and fun at the same time. Great experience even though I bet on the wrong horses


Christina H.

I usually review a lot of services before I use them, but this time I did not and I totally regret it. I shopped around a little, but after a few email exchanges with Gwen, the Internet Sales and Reservations Manager at Zbest, she convinced me to book their company for our wedding day transportation. My parents debated on having the limo from 12pm-4pm so that the groomsmen could be picked up and taken to the church, but then decided the three hours would be enough and the groomsmen could go to the church on their own and then ride in the limo from the church to the reception. We reserved a 10 passenger limo for three hours, from 1pm to 4pm on a Saturday for $395.50 and we paid the balance in full a couple weeks before the wedding. I received a phone call from Zbest the day before the wedding and the dispatcher confirmed the pickups and dropoffs from my house to the church to the reception. Everything seemed good to go... We were expecting the limo at 1:00 pm and thought they may be a few minutes early, but the driver pulled up right at 1, when we were about to make a phone call to see where the limo was. Not a big deal, but it would have been nice if the driver would have been a little early. Our driver, Jackie, was very nice and my parents, bridesmaids and I piled into the limo. The church was in Essex and the ride to the church was nice and short and we enjoyed the complimentary bottles of water that were sitting in the back with us. After the ceremony, my groom and I went into the limo with our groomsmen and bridesmaids to head down to M&T Bank Stadium for our reception. The ride should have only taken 25 minutes, but our driver got lost not once but twice. We knocked on the window and when the driver opened the barrier, we saw that she had a piece of paper with hand written directions! We could not believe that this company did not provide a navigation system in their vehicles. Our photographer was following us and pulled up beside the limo driver (on the highway!) and told her to follow him. Our 25 minute drive turned into an hour and we were extremely behind on our schedule. We were supposed to be able to take a lot of wedding pictures on the football field, but since we were so late, our time was cut and we didn't get to take a lot. I am really glad we only did the three hours because if the driver had to pick up the groomsmen, she probably would have gotten lost again! I would not recommend using Zbest for any function, unless you want to get lost and be late!


Natalie Z.

Booked zbest for my wedding after reading their reviews on Wedding Wire. The process of booking, paying, and on-going communication was a little tricky as the sales rep wasn't always available and didn't necessarily respond to e-mails. This (of course) filled me with trepidation for the actual big day. Loads of it actually. WELL we had many other problems (like the photographer showing up late and the DJ being lackluster), but the one thing that turned out perfectly was the zbest limo. The limo looked great. I can't remember our driver's name, but he was on time, professional, polite. He knew how to get from the church to the reception venue, so I didn't have to worry about directing (which I'm terrible at doing anyhow). Honestly, after the difficult time getting it all set up, I was shocked and impressed. We gave the driver an additional tip even though one was already included in the total cost. No surprise additional charges at the end--I did not have to show my credit card either. The actual limo experience was more like 4 stars. If you include customer service prior to the experience, that's the 3 stars mark. I would use them again. Hopefully I'll eventually remember the driver's name so I can make sure we get him again--I think he made a difference in our experience. If I find out soon, I'll come back and post it here.


4.0

4 reviews
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sauvlet

Outstanding customer service; friendly, professional drivers I've been working with ZBest Worldwide for years and have only great things to say about their staff and drivers. Whether you are interested in a private sedan for 1 or a few people or a private coach for a large group, ZBest can accommodate...More


bmrgrl76

My Sons Senior Prom We have been using Zbest for years for our transportation needs, and we used then this past weekend for my sons senior prom. The service was awesome. As a mom, I was a little nervous for booking for my son and 3 of his friends,...More


Heidi P

ZBest is ZWorst I do not recommend this transportation service for your events. What was supposed to be a happy momentous occasion at our son's rehearsal dinner ended in miscommunication and defensive arguments from ZBest, bringing the night to a crashing halt. Instead of encouraging us to enjoy...More


4.7

128 reviews
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115
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8

kayla gray


Monica Welch


tommy lee

On Friday August 2,2019 my family of 50+ arrived in Baltimore,Md. for our first family reunion. I arrived at 10:20 Friday morning and was picked by Ebenezer.I have been in various places around this country and abroad,Ebenezer is by far the most popular example for a driver that I've ever come in contact with for a thirty minute ride to my hotel.Many thanks to ZBest Limo for assigning such a conscientious driver for our transportation from BWI. I also want to thank Sharrod, for being professional and courteous in providing us a 40 passenger bus to move 50 members of our family to the Inner Harbor for dinner. I made the call to your company at the eleventh hour and Sharrod provided service at a moment's notice. Thank you for your professional care for your clients! Sincere regards, Torin M.Little, Boston Massachusetts



6809 Ritchie Highway, Glen Burnie, MD 21061, USA

http://zbestworldwide.com

https://www.zbestlimo.com/contact-us


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