I usually review a lot of services before I use them, but this time I did not and I totally regret it. I shopped around a little, but after a few email exchanges with Gwen, the Internet Sales and Reservations Manager at Zbest, she convinced me to book their company for our wedding day transportation. My parents debated on having the limo from 12pm-4pm so that the groomsmen could be picked up and taken to the church, but then decided the three hours would be enough and the groomsmen could go to the church on their own and then ride in the limo from the church to the reception. We reserved a 10 passenger limo for three hours, from 1pm to 4pm on a Saturday for $395.50 and we paid the balance in full a couple weeks before the wedding. I received a phone call from Zbest the day before the wedding and the dispatcher confirmed the pickups and dropoffs from my house to the church to the reception. Everything seemed good to go...
We were expecting the limo at 1:00 pm and thought they may be a few minutes early, but the driver pulled up right at 1, when we were about to make a phone call to see where the limo was. Not a big deal, but it would have been nice if the driver would have been a little early. Our driver, Jackie, was very nice and my parents, bridesmaids and I piled into the limo. The church was in Essex and the ride to the church was nice and short and we enjoyed the complimentary bottles of water that were sitting in the back with us.
After the ceremony, my groom and I went into the limo with our groomsmen and bridesmaids to head down to M&T Bank Stadium for our reception. The ride should have only taken 25 minutes, but our driver got lost not once but twice. We knocked on the window and when the driver opened the barrier, we saw that she had a piece of paper with hand written directions! We could not believe that this company did not provide a navigation system in their vehicles. Our photographer was following us and pulled up beside the limo driver (on the highway!) and told her to follow him. Our 25 minute drive turned into an hour and we were extremely behind on our schedule. We were supposed to be able to take a lot of wedding pictures on the football field, but since we were so late, our time was cut and we didn't get to take a lot.
I am really glad we only did the three hours because if the driver had to pick up the groomsmen, she probably would have gotten lost again! I would not recommend using Zbest for any function, unless you want to get lost and be late!